Support and Training Specialist (Tech/Product)
We are looking for a Support and Training Specialist to join Actimo.
You and our current Support & Training Specialist will form a team driving activities to support and train our customers.
We measure our success on response time, support satisfaction, successful online training, and our ability to automate and move as much of our work toward self-service to make a better experience for customers and scale our business.
Support via chat, email, one-to-one sessions, customer communication via in-app, and email messaging.
Self-service activities driving our help center and resource page
Training activities hosting online training sessions and coordinating webinars
Give a fantastic support experience for our customers: You and the team will be responsible for supporting our clients when they reach out to us via support: Via Chat, Email, and one-to-one online sessions.
Grow our Help Center where customers want to go for help and inspiration: You will learn what creates friction for our clients when using our platform and proactively build a fantastic Help Center that enables clients to become successful on their own.
Drive and grow Online Product Training: You will maintain and operate continuous online training - both available live and on-demand. These will also support our onboarding process, where you will train new clients who just started with Actimo.
Promote and communicate new features: You will facilitate inspiring in-app and email communication that introduces excellent new features and builds for our customers.
Plan and coordinate Webinars: Actimonians will come to you for advice and help conduct educational and inspiring webinars that our customers will want to attend.
Be the expert who helps colleagues in need: You will be a Product expert and help crush problems in our internal support channels in Slack alongside our tech team.
You write and speak fluent English
You thrive being in front of people presenting both online and offline
You have prior experience working with customers. Working with customers from Saas environments is a plus but not necessary for applying
You are passionate about helping customers get value from Actimo and have the skills to scale this to solutions for all of your customers
You are structured and organised in the way you work, yet you thrive on managing urgent situations with flexible approaches
You are multi-skilled and a tech-savvy person that efficiently works with digital tools
You thrive in environments where performance is measured and where we continuously focus on becoming better at our jobs
You are a team player and ready to go the extra mile to ensure the success
You volunteer when it comes to taking responsibility.
Competitive salary, bonus and lucrative Kahoot! stock program.
Trips to Copenhagen and/or Barcelona, to work and collaborate with the other half of the development team
An open and vibrant working environment with 50+ highly committed international colleagues. (Including company bonding trips/digital events!)
Personal development workation, previous tech trips to (Africa, Hackathons, & Ski-trips)
Flexible working hours and a very good work-life balance
Great office/location, hardware & a non-corporate environment.
Close cooperation between tech and product where the final outcome is shaped by input from both sides
Dedicated positions for the full workflow - product owners, designers, team leads, tech leads, back-enders, full stackers, front-enders.
A friendly company culture, because we love our cakes, Christmas parties, and (virtual) Friday bars.
Meet your future colleagues
Actimo is the employee app for the modern non-desk workforce, combining communication, training, and leadership tools into one cohesive platform. In September 2020, Actimo was acquired by Kahoot!, the world’s leading game-based learning platform who just received $215M for the next generation.. As part of the Kahoot! Group, we will work together to create innovative solutions for employee engagement that redefine corporate learning worldwide.
At Actimo, we champion a positive culture of collaborative learning and innovation. With Kahoot, we represent more than 32 different nationalities. We’re a diverse and fun bunch of people! We work hard, celebrate our wins, tackle challenges with original ideas, and learn something new every day.
Is this you?