Customer Story

World-class guest experience with 99% employee reach

See how the largest Nordic animal park delivers a first-rate guest experience by connecting with their employees successfully.
Glenn André Viste Bøe, Director of Guest Experience
+99%
employeereach
+200%
fasteronboarding
+55%
increase in guestsatisfaction

Solutions

Fast and effective training, every step of the way

Working in the tourism industry can be more enjoyable than your typical office job, but it’s not always fun and games. Staff needs to be engaged and willing to go above and beyond to ensure that guests have a memorable visit. Without the proper training in place, Skånes Djurpark cannot equip employees with the knowledge they need.

Working in the tourism industry can be more enjoyable than your typical office job, but it’s not always fun and games. Staff needs to be engaged and willing to go above and beyond to ensure that guests have a memorable visit. Without the proper training in place, Skånes Djurpark cannot equip employees with the knowledge they need.

Seamless internal communication in one smart app

Skånes Djurpark knows that open dialogue and transparent leadership are key to lifting employee performance standards. However, before using Actimo, it was difficult to engage with their on-the-go teams while fostering an informed and inclusive work environment.

Actimo has transformed the way their information is shared, data is stored, and feedback is gathered. Their teams have access to all the information they need, ranging from employee handbooks to training modules and blog posts, by simply signing up to the ‘spindeln i nätet’ app (spider web app) built with Actimo. Gathering all content in one place has made it possible to streamline communication processes and engage their staff.

Getting staff up to speed with tailored content

Ranging from animal handlers, ticket attendants to food service and store merchandising assistants, Skånes Djurpark’s team is diverse and dynamic. With responsibilities varying from day to day, the need for personalized content has become a priority.

With Actimo, the organization can easily create on-brand themes and personalized messages, without any graphic design experience needed. Thanks to real-time notifications and simple navigation, the staff can pull the information they need when they need it from one app. This level of personalization has demonstrated so much internal value that they’re expanding their strategy to connect with thousands of guests visiting their park every year.
+99%
employeereach
+200%
fasteronboarding
+55%
increase in guestsatisfaction
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