Customer Story

From broken lines to timely communication with 100% of employees

Find out how Actimo has propelled 3 into the future by breaking down communication silos between retail employees and headquarters.
Lasse Schneider, Head of Retail Sales
100%
employeereach
25%
better employee salesperformance
50%
less internalsupport
40%
reduction employeeturnover

Solutions

Effective employee communication from day 1

As a global leader in telecommunications, 3 relies on connectivity and close collaboration. They know that effective communication is not made off the cuff. However, they have always lacked the right tools, which resulted in lackluster staff communication that did not get the expected traction.

3 has successfully leveraged Actimo to bridge the communication gap and provide a world-class employee experience from day 1. Through frictionless onboarding and timely mobile messages, 3’s employees communicate and collaborate in ways that simply weren’t possible before. Actimo has become the checkpoint for communicating the strategy timely and effectively.

Actionable insights for boosted sales performance

As an organization communicating fast and growing even faster, 3 needed a data-driven approach to measuring the sales performance of their staff. They knew that they could not rely on ‘gut feeling’ to scale successfully and help their employees reach their full potential.

With Actimo, 3 taps into real-time insights and measurable benchmarks to track employee responses and overall sales performance. As a result, they are now able to reduce the overall staff churn rate by helping their people achieve better results, every step of the way.

Closing the customer feedback loop

With crucial product and campaign information locked in inboxes and presentations, 3’s staff was struggling to keep pace and, in turn, provide impeccable customer service. Actimo has enabled them to act on information faster.

By replacing the top-down approach with dynamic communication based on real feedback and continuous engagement, 3 improves the customer experience at a better and faster pace. Employees are always in the know about product releases and feel empowered to go above-and-beyond in serving their customers. This ensures that every customer gets best-in-class service.

Results

100%
employeereach
25%
better employee salesperformance
50%
less internalsupport
40%
reduction employeeturnover
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